Jurys Inn Croydon A Review
Recently Sylvia, John and I spent 5 nights staying at the Jurys Inn in Croydon, Greater London. We had to travel here for the week so I could get set up on the Adrenal Pump at a private hospital in London. When we arrived we were greeted at the font desk with friendly staff and given our cards to the room. We were on the 10th floor and travelled up by lift.
When we arrived in our room we were pleasantly surprised to find a dog made from towels. That was a great little added touch to the room which had one double and one single bed. The bedding was white, 100% cotton and filled with Duck Feather and Down.
The rooms were really lovely. We had a peaceful sleeping area, an ensuite bathroom with bath and overhead shower a tv, drink making facilities and telephone. We had little noise in the room and all had really great sleeps.
Our room was cleaned each day and beds made. It was really refreshing walking into the room after a day at hospital with the beds ready made and everything clean and tidy. There were large stains on the floor but that didn’t really affect the quality of our stay.
One of the greatest parts for us about staying at the Jurys Inn was the breakfast. There was a great selection of continental and cooked breakfast options. Sylvia particularly loved the waffles and chocolate sauce and the toast and bread selection.
I enjoyed the having egg and beans with a little bit of bacon and John enjoyed the Branflakes.
There was also a great selection of fruit, cheese and juice. I have to say this topped the breakfast we ate at the last hotel we stayed at and we were lucky to enjoy breakfast each morning.
All the staff were friendly and kind and really polite. We had room service and ordered a cheese platter one night as a light snack.
Everything was going well until the the 4th night when my husband collected my growth hormone medication which had apparently been stored in a fridge. The medication was supposed to be kept cold (as it is in any hotel we stay) however for some reason the medicine bag and medication was not cold, meaning my medicine had not been stored properly and was ruined.
I did complain and was originally told it was my problem and not the hotels. However after writing an email, we received an apology and assurance the procedures for storing medication would be reviewed.
I did feel upset however as I was told by one manager that the medication had been kept in the same fridge for the duration of my stay, yet another manager clearly told me he would place it in a different fridge. In the end I was told I should have informed the hotel I needed an “In room” fridge before arrival, yet the staff member at the desk told me they didn’t have in room fridges so this left me confused.
In the end I accepted a refund on two nights of our five night stay. However this wont cover the cost of replacing my medication which was ruined.
On our final night at the Jury’s Inn, Sylvia and I had a three course meal.
We dined in The Grill which was really nice and had sweet potato soup for starters, Scottish Salmon on greens with potatoes and then Sylvia had Nutella Doughnuts, Ice cream and milk shake for dessert.
We loved the meal and the whole dining experience. The food tasted fabulous and the waiter, Santan was wonderful. He was super friendly and a delight to engage with.
Despite the problem with my medication which has been addressed, this was a wonderful hotel and a place we would return to again in future. We have had a wonderful few days and enjoyed our room, the service and the lovely food. Thank you Jurys Inn Croydon.
Disclosure: We were given a discounted rate in return for an honest review